FAQs

Frequently Asked Questions

Orders & Shipping

Do you ship internationally? Not yet. Numysia currently ships within the United Kingdom only as we open our first chapter. International delivery will be introduced soon. Customers outside the UK who wish to receive updates or enquire about a specific piece are invited to contact info@numysia.com.

What are your UK shipping options? Tracked delivery from £4.10 (2–3 working days). Next working day delivery from £5.95.

How long will my order take to process? Orders are processed within 1–2 working days (excluding weekends and holidays). During peak periods, processing times may be slightly extended.

Will I receive tracking information? Yes. All UK orders are shipped using tracked services. Tracking details are sent once your order has been dispatched.

Tax & Duties

Will I be charged customs duties or import taxes? No. As Numysia currently ships within the UK only, customs duties and import taxes do not apply at this time.

What if I live outside the UK? You may join our international waiting list by contacting info@numysia.com. You’ll be notified as soon as delivery becomes available in your region.

Returns & Refunds

Do you accept returns? Yes. We accept returns within 14 days of delivery, provided the item meets our return conditions.

What are the return eligibility requirements? A return may be accepted if:

·       The request is submitted within 14 days of delivery

·       The item is unused, unworn, unwashed

·       All original tags are attached

·       The item shows no signs of wear, damage, alteration, or washing

·       Proof of purchase is provided

This does not affect your statutory consumer rights.

Do you offer exchanges? We do not offer direct exchanges. If you need a different size or style, please place a new order. Once your return is approved and received, a refund will be issued.

Who covers return shipping? Return shipping costs are the responsibility of the customer, unless the item is confirmed as defective. Numysia cannot be responsible for items lost or delayed in return transit.

How do I request a return? All returns must be requested through the Numysia Return Portal. You will need:

·       Your order number

·       The email used for the order

·       The delivery postcode

·       The reason for the return

·       Clear photographs (where relevant)

·       Confirmation of the return shipping method and cost coverage

Each request is reviewed individually. Items returned without prior authorisation will not be accepted.

When will I receive my refund? Once your authorised return is received and inspected, you will be notified by email. If approved, a refund will be issued to the original payment method. Original shipping costs are non‑refundable. Return shipping is reimbursed only for defective items. Processing times may vary depending on your payment provider.

Are any items non‑returnable? Yes.

·       Gift cards

·       Items clearly marked as final sale

Sizing & Fit

How do I choose the right size? Numysia garments are designed with intention and precision. We encourage you to:

·       Review the Size Guide carefully

·       Contact info@numysia.com if unsure about sizing or fit

Our aim is to support you before purchase, minimising unnecessary returns and preserving the integrity of our limited‑run production.