Return and Refund Policy

RETURN AND REFUND

Numysia is an independent label producing in limited runs, with a focus on design integrity, material quality, and long‑term wear. We understand that purchasing from a new brand requires trust. For this reason, we accept returns within 14 days of delivery, under the conditions outlined below. Our intention is to offer reassurance while remaining aligned with a thoughtful, responsible approach to production and returns.

Exchanges
We do not offer direct exchanges. If you wish to return an item for example, due to sizing, and purchase a different size or style, we kindly ask that you place a new order. Once your return is received and approved, a refund will be issued in line with the policy below.

Eligibility for a Return
A return request may be accepted if all of the following conditions are met:
  • The request is submitted within 14 days of delivery
  • The item is unused, unworn, and unwashed
  • The item is returned in the same condition as received, with all original tags attached
  • The item shows no signs of wear, damage, alteration, or washing
  • Proof of purchase is provided
This policy does not affect your statutory consumer rights.

Size and Fit Responsibility
Numysia garments are designed with intention, precision, and a considered size system. Rather than conforming to conventional sizing, our signature jersey adapts beautifully to the body, allowing each piece to flatter a range of shapes and sizes while maintaining its intended silhouette.
To ensure the best possible fit, we strongly encourage customers to:
  • Review the Size Guide carefully before purchasing
  • Contact us at info@numysia.com if unsure about sizing or fit
Our aim is to guide you towards the most suitable fit before purchase, minimising unnecessary returns and preserving the integrity of our limited-run production.

How to Request a Return
All returns must be requested through the Numysia Return Portal.
To submit a request, please provide:
  • Your order number
  • The email address used for the order
  • The delivery postcode
  • The reason for the return
  • Clear photographs of the item (where relevant)
  • Confirmation of the return shipping method and how the return delivery cost will be covered (required where applicable, including for defective items)
Each request is reviewed individually. Submitting a request does not automatically guarantee approval. If approved, you will receive return instructions by email from returns@numysia.com. Items returned without prior authorisation will not be accepted.

If you need assistance before submitting a request, you may contact returns@numysia.com

Return Shipping
  • Return shipping costs are the responsibility of the customer, unless the item is confirmed as defective
  • Numysia cannot be responsible for items lost or delayed in return transit
Refunds
Once an authorised return has been received and inspected:
  • You will be notified by email
  • If approved, a refund will be issued to the original payment method
  • Original shipping costs are non‑refundable
  • Return shipping costs are reimbursed only where an item is confirmed as defective
  • Processing times may vary depending on your payment provider
Non‑Refundable Items
The following items are not eligible for return or refund:
  • Gift cards
  • Items clearly marked as final sale (where applicable)
A Considered Approach
Buying clothing online requires confidence. Our returns policy is designed to offer clarity and reassurance while remaining aligned with how Numysia creates its garments: thoughtfully, in limited quantities, and with care. If something is not right, it will be reviewed with the same level of attention we bring to every piece we make.