Terms of service

These Terms of Service govern your use of the Numysia website and the purchase of products from our online store. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you should not use or access the Services.

You represent that you are at least the age of majority in your place of residence and that any minor dependents using the Services do so with your permission. You may be asked to provide information such as your email, billing details, and shipping address. You warrant that all information is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred or licensed to others.

Numysia provides this website for personal, non‑commercial use. You agree not to misuse the site, interfere with its operation, or attempt to access restricted areas.

We aim to present all products with accuracy and clarity. However, colours, textures, and details may vary depending on your device and settings. We do not warrant that product appearance or quality will meet your expectations. All product descriptions, availability, and pricing may change without notice. We may limit quantities or discontinue items at our discretion.

Placing an order constitutes an offer to purchase. Numysia may accept or decline any order at its discretion. Orders are accepted only once payment is processed and confirmed. If we decline, modify, or cancel an order, we will attempt to notify you using the contact details provided at checkout. Purchases are for personal use only and not for resale or export.

Prices may change without notice. The price applicable to your order is the price displayed at checkout and confirmed in your order email. Unless stated otherwise, prices exclude taxes, shipping, customs duties, and import charges. You agree to provide accurate and up‑to‑date payment information and represent that you are authorised to use the payment method provided.

Delivery times are estimates and not guarantees. Numysia is not liable for delays caused by carriers, customs, or events outside our control. Once products are transferred to the carrier, title and risk pass to you.

Returns are accepted only in accordance with our Returns & Refunds Policy, which forms part of these Terms. By purchasing from Numysia, you acknowledge and agree to those conditions.

All content on the Services including text, imagery, graphics, design, branding, and layout, is owned by Numysia or its licensors and is protected by applicable intellectual property laws. You cannot reproduce, distribute, modify, or create derivative works without written permission. Numysia’s names, logos, and brand assets are trademarks and may not be used without authorisation.

You may be given access to third‑party tools provided “as is” and “as available.” Numysia is not responsible for your use of such tools and provides no warranties regarding them.

The Services may contain links to third‑party websites. Numysia is not responsible for the content, accuracy, or practices of third‑party sites and is not liable for any harm or damages arising from your use of them.

Numysia is powered by Shopify, which enables us to provide the Services. However, all sales are made directly between you and Numysia.

Personal information collected through the Services is governed by our Privacy Policy and, where applicable, Shopify’s Privacy Policy. Because the Services are hosted by Shopify, information you submit may be transmitted to Shopify and third‑party partners, including those located outside your country of residence.

Any ideas, suggestions, reviews, or other content you submit (“Feedback”) grant Numysia a perpetual, worldwide, royalty‑free licence to use, modify, publish, and distribute such content. You represent that you own or have rights to the Feedback and that it complies with these Terms.

Occasionally, information on the Services may contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies at any time without notice.

You may not use the Services for unlawful, harmful, or abusive purposes. Prohibited activities include, but are not limited to: violating laws or intellectual property rights, transmitting misleading information, uploading malware, scraping or automated data extraction, impersonation, interfering with security features. We may suspend or terminate accounts that violate these Terms.

If you deploy any automated software or “Agent” to interact with the Services, it must identify itself, comply with all requirements, and may not mimic human behaviour or circumvent security measures. We may limit or block Agent access at our discretion.

We may terminate your access to the Services at any time without notice. Sections relating to Intellectual Property, Feedback, Warranties, Liability, Indemnification, and Governing Law will survive termination.

The Services and all products are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee uninterrupted, secure, or error‑free use of the Services.

To the fullest extent permitted by law, Numysia is not liable for indirect, incidental, punitive, or consequential damages, including lost profits, lost data, or replacement costs, arising from your use of the Services or products.

You agree to indemnify and hold harmless Numysia, Shopify, and their affiliates from claims arising from your breach of these Terms or your use of the Services.

If any provision is deemed unlawful or unenforceable, the remainder of the Terms will continue in effect.

Failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and Numysia regarding the Services.

You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.

These Terms are governed by the laws of England and Wales. Any disputes will be resolved under UK jurisdiction, where Numysia (traded by 2AWAKE Ltd) is headquartered.

We may update or replace these Terms at any time. Material changes will be communicated in accordance with applicable law. Continued use of the Services constitutes acceptance of updated Terms.

Questions about these Terms should be sent to: info@numysia.com

Trading name: Numysia (2AWAKE Ltd)

Registered office: 28 Great Smith Street, London

Company registration number: 12061931